📜 Terms & Conditions
Privacy Policy
Welcome to [On The Street] ("we", "us", "our"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [https://www.onthestreetshop.com/] (the "Site"). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We collect the following types of information when you visit or interact with our Site:
Personal Information: This includes your name, email address, phone number, postal address, and payment details when you provide it for purposes such as creating an account or making a purchase.
Non-Personal Information: This includes technical data such as IP addresses, browser type, operating system, and pages viewed, which helps us improve the user experience.
2. How We Use Your Information
We use your information to:
Process transactions and manage orders.
Provide customer support and respond to your inquiries.
Send you updates about new products, services, or promotional offers (with your consent).
Analyse usage patterns to improve our website and services.
Comply with legal obligations.
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences and personalise content based on your interests. You can manage cookie preferences through your browser settings.
4. How We Share Your Information
We may share your information with:
Service Providers: We share your information with third-party service providers to perform services such as payment processing, order fulfilment, and email communication.
Legal Requirements: We may disclose your information if required by law or to protect our legal rights.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no internet-based service is completely secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
Access and receive a copy of your personal data.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal information, subject to legal obligations.
Withdraw your consent to the use of your data for marketing purposes.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant, we will notify you via email or on the Site.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: otsstudio2021@gmail.com
WhatsApp : +6010-5309626
Terms of Service
1. Order Acceptance & "On-Hold" Stock
Automated Cancellation: To ensure fair stock availability, unpaid orders are held for a limited time. If payment is not completed within 12 hours (or the timeframe set in our system), the order will be automatically cancelled and items returned to public inventory.
Order Validation: We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail or phone number provided at the time the order was made.
2. Pricing & E-Invoicing (Malaysia Compliance)
Currency: All prices are listed in Ringgit Malaysia (RM) unless otherwise stated.
E-Invoicing: In compliance with LHDN requirements, e-invoices are mandatory for transactions exceeding RM10,000. For transactions below this amount, a standard receipt will be issued via the EasyStore platform unless a formal e-invoice is specifically requested.
3. Payment Methods
We process payments through secure third-party gateways integrated with EasyStore (e.g., Razer Merchant Services).
By choosing a payment method, you agree to the terms of that specific provider.
We do not store your credit card or banking details; all data is encrypted via Secure Socket Layer (SSL) technology.
4. Shipping & Delivery
Service Providers: Shipping is handled by our integrated partners (e.g., NinjaVan, J&T, DHL eCommerce).
Tracking: Once your order is fulfilled, a tracking number will be sent via email or WhatsApp.
Risk of Loss: All items purchased are made pursuant to a shipment contract. The risk of loss for such items passes to you upon our delivery to the carrier.
5. Returns, Refunds & Restocking
Return Window: Customers may request a return within [7/14] days of receiving the item, provided it is in original, unworn condition with tags.
Manual vs. Auto Refunds: Refunds for orders paid via supported gateways (Stripe/PayPal/GrabPay) may be processed automatically. For manual bank transfers or e-wallet payments, we will coordinate with you for a manual transfer.
Restocking Fee: We reserve the right to charge a restocking fee or deny a refund if the returned item is damaged or not in its original packaging.
6. Account Security
If you create an account on https://www.onthestreetshop.com/, you are responsible for maintaining the security of your account and any activities that occur under it. We utilize EasyStore’s secure infrastructure to protect your data, but you must notify us immediately of any unauthorized use.
7. Governing Law
These Terms are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.
Contact Us
On The Street Email: otsstudio2021@gmail.com
WhatsApp: +6010-5309626
Shipping & Delivery Policy
At On The Street, we strive to get your orders to you as quickly and safely as possible. Below are the details of our shipping process.
1. Processing Time
All orders are processed within 1–3 working days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.
Note: During high-volume periods (such as 11.11, 12.12, or festive seasons), processing may take up to 5 working days.
2. Shipping Rates
We offer flat-rate shipping and free shipping tiers for our Malaysia & Singapore customers:
Shipping rates are calculated based on weight/dimension and will be displayed at checkout.
3. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.
You can also track your order directly through your On The Street account dashboard.
4. Delivery Partners
We work with reliable Malaysian couriers integrated via EasyStore, including:
Ninja Van
J&T Express
PosLaju / DHL eCommerce
Lalamove* (For specific local on-demand requests)
5. Shipping to P.O. Boxes
Please note that our couriers generally cannot deliver to P.O. Boxes. Please provide a physical residential or office address to ensure successful delivery.
6. Incorrect Address & Re-delivery
If a parcel is returned to us due to an incorrect address provided by the customer or failure to collect the parcel from the courier hub, a re-delivery fee will apply to ship the item out a second time.
Contact Us
If you haven't received your order within 10 working days of receiving your shipping confirmation email, please contact us with your name and order number:
Email: otsstudio2021@gmail.com
WhatsApp: +6010-5309626