Shipping & Delivery Policy

OTS currently ships via:

• Ninja Van
• Citylink Express
• Skynet Express

Delivery time depends on the courier service and destination.

Estimated delivery time:

*Ninja Van will deliver Singapore's parcels

Courier Responsibility

Once parcels are handed over to the courier, OTS is not responsible for delays, damage, or loss caused by the courier company.

Contact Us

If you haven't received your order within 8 working days of receiving your shipping confirmation email, please contact us with your name and order number:

WhatsApp: +6010-5309626

Incorrect Address / Uncollected Parcel

Customers are responsible for providing accurate shipping details.

If a parcel is returned due to:

• incorrect address
• failed delivery attempts
• uncollected parcel

The customer will be required to pay re-delivery shipping fees.

Stock Availability Policy

Inventory Disclaimer

While we strive to maintain accurate stock levels, discrepancies may occasionally occur.

In such cases, OTS reserves the right to cancel the order and issue a full refund if the item becomes unavailable.

Live Sale Policy

Orders placed during live sales or live promotions are considered confirmed purchases.

Once payment has been completed:

• Orders cannot be cancelled
• Items cannot be changed

Please confirm your purchase carefully before payment.

Promotion Terms

Promotions, discounts, and vouchers:

• cannot be combined unless stated
• cannot be exchanged for cash
• are valid only within the specified promotion period

OTS reserves the right to modify or cancel promotions without prior notice.

Fraud Protection

OTS reserves the right to:

• cancel suspicious orders
• refuse service to customers abusing the return policy
• investigate fraudulent transactions

Product Disclaimer

OTS carefully curates fashion items sourced from various suppliers.

Minor variations in fabric texture, stitching, or finishing may occur and do not constitute manufacturing defects.